We are committed to ensuring your satisfaction with our products and services at HF Home Decor. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps for returns and refunds.

Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days from the date of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when they were received.
  • Customized or personalized items are non-returnable unless defective.

Steps for Return:

  1. Contact our customer service team at [email/contact details] with your order number and the reason for the return.
  2. Once approved, you will receive a return shipping label or further instructions.
  3. Pack the item securely and ensure it’s shipped back to us within the 30-day return period.

Refunds

Refunds will be issued in the following scenarios:

  • If the returned item meets our return conditions.
  • If an item is damaged during delivery or is faulty upon arrival.

Refund Process:

  • Once the return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products
  • Gift cards
  • Clearance or sale items

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of receiving the item. We will arrange for a replacement or refund as needed.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was shipped.
  • For exchanges, the customer is responsible for shipping costs.

If you have any questions about our Refund and Returns Policy, please get in touch with us at contact@hfhomedecor.com.